please be sure you have entered your personalization information EXACTLY as instructed! you should have typed your case sensitive name OR initials in FIRST NAME, MIDDLE NAME, LAST NAME ORDER (ex. for Mary Jane Smith enter M,J,S). by placing your order, you agree that you have reviewed ALL PRODUCT information and that it is correct. 

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personalized items are not returnable.

orders of multiple items may ship from several locations and parts of your order may arrive at different times.

orders can take up to 2-3 weeks to arrive, but many times will arrive earlier depending on holiday seasonality.

we ship our goods to the continental U.S. only. please contact us directly at if you would like your items shipped elsewhere.